When you push the button "Get a kick-scooter" you should hear a beep signal following which you can get the kick-scooter chosen and start your trip.
If you can't take a kick-scooter out:
● Perhaps you chose a wrong station, make sure that you stand in front of the right station from which you want to take the kick-scooter through the app, then try again
● If you still cannot take kick-scooter out, don't worry, the money will be returned to your card within a few minutes
If you haven't received your money back, please inform us calling the support service phone number provided in your application, and your money will be returned to the card by our operator.